FAQs

ANY QUESTIONS?

Everything happened a bit differently this year to say the least! Hopefully these FAQ's (Frequently Asked Questions) will help answer any queries you might have, but please drop us an email to info@strawbear.org.uk if there is something we are missing.



HOW DOES IT WORK?


SHOP


Q.      I haven't received my order, what can I do?


Please bear with us. If you have received a confirmation email from the system, we will have received your order. All of our team are volunteers and have other commitments and will process your order as soon as possible. Please feel free to email memorabilia@strawbear.org.uk or call Karen on 07941 085272 in the mean time.


Q.      I'm having trouble placing an order?


We're sorry to hear this. We have little control over the payment process of the shop from our hosting service. Please try again from the beginning in 5/10 minutes and if payment really isn't going through, please drop us an email to let us know. We will sort an alternative method of ordering out for you. Thank you for your patience.


Q.      Something I know you usually sell isn't currently available in the shop, can I still order it?


Quite possibly, yes! Just contact Karen by emailing memorabilia@strawbear.org.uk or by phone on 07941 085272 to discuss your requirements.


STRAW BEAR ONLINE


Q.      What happened during Straw Bear Online - What did I miss?


Prerecorded videos were broadcast using YouTube and links on our Facebook page. You can still 'Subscribe' to our YouTube channel here and our Facebook page here. The videos are still on our YouTube Channel for your enjoyment, so feel free to catch up at your leisure, they are also on our Straw Bear Online website page too.


All 'Live' events took place in Zoom and they were not recorded, sorry, therefore they are no longer available to participate in.


Q.      Can I still support the festival?.


Yes! It is not too late to donate here, or buy a momento from the shop. Thank you!


Q.      Do I have to sign up to a subscription to view the event??


NO. If you are being asked to sign up to a subscription service then chances are you have clicked on a link from a scammer. We do our best to try to keep on top of these, but they may keep popping up! If you see a link that you don’t think is a genuine one please do let us know – anything that doesn’t link back to this website is most likely a scam.


Q.      What will happen next year in 2022?

Well, that is a good question! With the current pandemic situation, we will be watching and waiting and will make a decision nearer the time. Don't worry though, we'll let you know when we know! This website is the place to keep an eye on.